ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. 

We have an immediate (on-site) Help Desk Support position in the Knoxville metro area. As a member of our team in this role, you’ll deliver Tier I technical support to end users by diagnosing issues and guiding them through step-by-step solutions. Availability to support a 24/7/365 service desk is required."

Required Knowledge and Experience:

• High school diploma or equivalent.
• 0–2 years of relevant experience in a technical support or customer service role.
• Ability to troubleshoot technical issues related to equipment, software, hardware, and network malfunctions, following established operating procedures.
• Capable of diagnosing, resolving, or escalating technical issues as needed in accordance with support guidelines.
• Deliver exceptional customer service by communicating technical solutions clearly, managing issues with empathy and professionalism, and maintaining a positive, solution-focused approach.

Preferred Education, Skills, and Experience:

• Proficient in Microsoft Office Suite.
• Strong multitasking abilities in a fast-paced environment.
• Familiarity with IT infrastructure and hardware components.
• Excellent verbal and written communication skills.

Clearance:

Must be able to obtain favorable Public Trust clearance which includes an extensive government background investigation into the following areas:

• Criminal history
• Financial status
• Known associates
• Work history
• Medical release