NOC Lead System Administrator

Location: Laurel, MD
ApplyLogic is a fast-growing Veteran-Owned consulting firm, headquartered in Dunn Loring, VA. Our people are our greatest asset and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. We deliver best-in-class technical expertise to the Federal Government market through IT professional service contracts. 

We offer a competitive salary with a robust Fortune 500 type benefits package: employee assistance, employee adoption, 401K with match, medical, dental, vision, life, short-term and long-term disability, 15 paid time days off, 10 holidays, unlimited web-based training and up to $5K towards continuing education and/or professional development and more!
 
Founded in 2004, ApplyLogic is a Veteran Owned Small Business, ISO9001:2015 certified with over $7M annual revenues and 35 employees. Our growth has been recognized in the Washington Technology Fast 50 and the INC. 5000. We have an immediate Lead System Administrator position available in Laurel, MD.

Job Description and Responsibilities:

The Lead System Administrator will be responsible for monitoring all infrastructure and systems, incident management, coordinating escalations, running support bridges, providing customer service and performing all operations & maintenance activities of hybrid cloud resources. This position supports the 1st shift (7 am- 4 pm) on a 4 week rotation 5 days on 2 days off.
 
  • Manage the duties of the NOC; work with the NOC or shift lead to execute and enhance NOC SOP’s
  • Manage, coordinate, track, audit, report, process, assign and work tickets daily and across shifts
  • Manage, coordinate, implement and remediate security compliance & vulnerabilities
  • Provide system and application diagnoses to remediate issues while engaging other teams as needed
  • Provide compute resource system and application monitoring & remediation support
  • Provide advanced system and application access management support
  • Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS
  • Serve as Tier 3 service desk escalation support to customers and application owners
  • Provide and coordinate Tier 2 and 3 technical support to application teams
  • Provide Tier 3 troubleshooting support for physical and virtual based server systems
  • Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware
  • Provide Tier 3 troubleshooting support for Citrix VDI infrastructure and virtual desktops
  • Provide troubleshooting support for MFP’s and printers (including device management & spooling)
  • Develop/review SOP’s and other documentation for use within the operations team
  • Perform tasks based on SOP’s to perform system and application changes as required
  • Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
  • Develop new operational dashboards using available tools (Splunk, SolarWinds, etc.)
  • Provide daily infrastructure analysis reports
  • In partnership with the shift lead, coordinate and manage NOC/SA staff schedules
     
 
Requirements:
 
  • Experience managing Red Hat Enterprise Linux in a medium/large (1000+ systems) enterprise environment
  • Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x
  • Experience managing a team of 10 or more 
  • Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory ​
  • Experience managing Microsoft Windows 2012 R2 in a medium/large (1000+ systems) domain env.
  • Day-to-day fluency using Microsoft Active Directory to manage policies & user objects
  • Experience deploying, troubleshooting, administering and using Microsoft Windows 2012 R2
  • Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize)
  • Proficient at scripting using at least two languages: bash, sh, powershell, python, ruby, etc.
  • Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk
  • Knowledge of security policies and general vulnerabilities management
  • Expert infrastructure/system/application troubleshooting abilities
  • Managed a minimum team size of 5 systems administrators/NOC agents
  • ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management
  • Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.)
  • Knowledge of Citrix VDI, Oracle RDBMS/RDS, Weblogic, Tomcat, IIS, etc. ​

 
Education and Certifications
  • Bachelor’s Degree and 8 years of experience
  • Preferred certifications
    • ITIL
    • Microsoft Certified
    • Linux certifications
 
Clearance:
  • U.S. Citizenship
  • Public Trust, or must be able to obtain a Public Trust clearance
this job portal is powered by CATS
ApplyLogic is an equal opportunity employer. The Equal Employment Opportunity Policy of ApplyLogic is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. ApplyLogic hires and promotes individuals solely on the basis of their qualifications for the job to be filled. ApplyLogic believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.