Desktop Support Technician

Location: Arlington, VA
ApplyLogic is a fast-growing Veteran-Owned consulting firm, headquartered in Dunn Loring, VA. Our people are our greatest asset and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. We deliver best-in-class technical expertise to the Federal Government market through IT professional service contracts. 

We offer a competitive salary with a robust Fortune 500 type benefits package: employee assistance, employee adoption, 401K with match, medical, dental, vision, life, short-term and long-term disability, 15 paid time days off, 10 holidays, unlimited web-based training and up to $5K towards continuing education and/or professional development and more!
 
Founded in 2004, ApplyLogic is a Veteran Owned Small Business, ISO9001:2015 certified with over $7M annual revenues and 35 employees. Our growth has been recognized in the Washington Technology Fast 50 and the INC. 5000. We have an immediate Desktop Support Technician position available in Arlington, Virginia.

Job Description and Responsibilities:
  • Installs, operates, maintains, repairs and modifies equipment.
  • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
  • Analyzes and evaluates products and related performance.
  • Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
  • Installs upgrades and removes products ensuring coordination engineering field change.
  • Maintains effective customer communications and relations.
  • May provide onsite training of customer support personnel.
 
Qualifications:
  • HS Diploma or equivalent + 1 years of relevant experience
  • A+ Certification and Network+ Certification are a plus but not required
  • Knowledge of ServiceNow Asset Management desired
  • Attention to detail
  • Experience providing troubleshooting for desktops and laptops in a Windows 7 environment
  • Install and configure hardware and software for Windows 7 OS
  • Must be able to work independently
  • Must have ability to manage conflicting priorities in a fast paced dynamic environment
  • Solid customer service skills
  • Good communication skills
  • Good Organization skills
  • Knowledge of Encore Swimage Imaging platform
  • Familiarity with HP Printers and Ricoh MFD units
  • Experience with workstation deployments/decommissioning
  • Good Wire Maintenance Practices
 

Clearance:
  • U.S. Citizenship
  • Public Trust
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ApplyLogic is an equal opportunity employer. The Equal Employment Opportunity Policy of ApplyLogic is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. ApplyLogic hires and promotes individuals solely on the basis of their qualifications for the job to be filled. ApplyLogic believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.